Tag: Communication
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You’d Better Whys Up!
You’ve probably heard of the 5 Whys Method. It’s the exercise that has you ask 5 “Why” questions to help you get to the root cause of a problem. We typically use this method of questioning for troubleshooting issues, quality improvement, or process analysis. It goes something like this: Now, looking at purchasing an integrated…
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Giving Thanks and Showing Appreciation
You’re excited you don’t have to go to work today, because it is Thanksgiving Day. (If you’re lucky enough to work for an organization that is closed today, you get a chance to relax and enjoy time with family or maybe just bathe in some well-deserved “me-time”.) Whatever your scenario, remember to take a moment…
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Are You Taking Your Vitamins?
You’re getting ready to close business for the day and you’re feeling a little sluggish. You’re not terribly tired, but you are feeling like you could have brought a little more something to your staff, your meetings, your customers. You didn’t lose any sales or make anyone cry today but you can’t quite put your…
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We Can Do This, If…
You’re in a meeting with your team and you’re delivering some news that will likely not be well received. You’re not going to be able to have the annual company dinner party this year because the current budget cannot cover the costs. After the groans and eye rolls begin to subside, you go on to…
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Are Your Audio and Video Synced?
You’re watching a video of a vendor pitching their latest product, but the audio is about a half second behind the video. You’re slightly put off by the misalignment, but you can handle it. It’s kind of like watching a poorly dubbed kung fu movie from the 70s, but not nearly as entertaining. But as…