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You find yourself in a heated discussion with a close colleague, a direct report, or maybe even your spouse or partner. You’ve been going back and forth about who is right and who is wrong. And it appears things are not going to get better any time soon. We’ve all been there, and it stinks.Continue reading Prove Your Point or Improve Your Position?
You’re traveling across Europe with a friend of yours, and you’re engaged in conversation about all the wonderful sights you’re seeing and the places you’re going next. But after a couple of minutes, you see your friend is playing on his phone. You decide to let it go and continue talking. Soon enough, your friendContinue reading Conversations on a Train
Today we look at a subject that is easy for some and brutally difficult for others. I’m talking about small talk. You know, that little dance we do to either pass time, please someone, or put them off so we can plan our escape. Now I suspect some of you may consider tuning out becauseContinue reading Small Talk, Big Difference
Trust is built in the small moments. As leaders, we find ourselves in pivotal situations every single day. We may not realize them at the time as being pivotal, but later in the day or the next, we understand just how important they were. And if we’re smart (or at least aware) we may think,Continue reading Building Trust in Unlikely Places
Um, so ya know what I’d like to discuss today is, um, well, ya know. That! Right there! That is what we are going to look at today – our verbal crutches. We all have them and they are super annoying—not only annoying to ourselves, but to others as well. Most of the time weContinue reading Throw Away Your Verbal Crutches